Terms & Conditions

Please read these Terms and Conditions carefully before using the services of Sentinel Plumbing LLC. By booking a service or using our website, you agree to these terms.

Services

Sentinel Plumbing LLC provides residential and commercial plumbing services in the Las Vegas, Nevada area including North Las Vegas, Henderson, and surrounding communities. Services include but are not limited to repairs, installations, maintenance, drain cleaning, water heater services, and emergency plumbing.

Appointments & Scheduling

• Appointment times are estimates. While we make every effort to arrive on time, delays can occur due to prior jobs or traffic.
• We will notify you via SMS or phone call if we are running significantly late.
• Please ensure an adult (18+) is present at the service address during the appointment.
• If you need to cancel or reschedule, please contact us at least 2 hours before your appointment.

Pricing & Payment

• All prices are provided as estimates. Final pricing may vary based on the actual scope of work required.
• We will discuss any price changes with you before proceeding with additional work.
• Payment is due upon completion of service unless other arrangements have been made in advance.
• We accept cash, check, Zelle, and major credit cards. A 3% processing fee applies to credit card payments.
• Membership plan (Sentinel Shield) fees are billed as agreed at time of enrollment.

Warranties & Guarantees

• Labor performed by Sentinel Plumbing LLC is warranted for 30 days from the date of service.
• Parts and materials are subject to manufacturer warranties.
• Warranty does not cover damage caused by misuse, neglect, or pre-existing conditions.
• If you are unsatisfied with our work, contact us within 30 days and we will return to address the issue at no additional charge.

SMS Communications

By providing your phone number and consenting via our booking form, you agree to receive SMS text messages from Sentinel Plumbing LLC related to your service appointments. You may opt out at any time by replying STOP. Message and data rates may apply. See our Privacy Policy for full details.

Limitation of Liability

Sentinel Plumbing LLC shall not be liable for any indirect, incidental, or consequential damages arising from our services. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

Property Access

By scheduling a service, you authorize Sentinel Plumbing LLC technicians to access the necessary areas of your property to perform the requested work. We will treat your property with care and respect.

Licensing & Insurance

Sentinel Plumbing LLC is fully licensed and insured in the state of Nevada. License information is available upon request.

Dispute Resolution

Any disputes arising from our services will first be addressed through direct communication. We are committed to resolving issues fairly and promptly. If a resolution cannot be reached, disputes will be governed by the laws of the State of Nevada.

Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our services after changes constitutes acceptance of the updated terms.