Privacy Policy

Sentinel Plumbing LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, booking form, or contact us for plumbing services.

Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, phone number, and email address
• Service Address: Home or business address where service is requested
• Service Details: Description of plumbing issue or service needed
• Appointment Preferences: Preferred date and time for service
• SMS Consent: Your explicit consent to receive text messages

How We Use Your Information

We use the information we collect to:

• Schedule and confirm plumbing service appointments
• Send appointment reminders and technician arrival notifications via SMS
• Provide job status updates and service-related communications
• Send follow-up messages requesting reviews after completed service
• Contact you about your service request or appointment
• Improve our services and customer experience

SMS Text Message Communications

By providing your phone number and checking the consent box on our booking form, you agree to receive SMS text messages from Sentinel Plumbing LLC including appointment confirmations, technician arrival notifications, job status updates, and review requests.

• Message and data rates may apply
• Message frequency varies based on your service appointments
• Reply STOP at any time to opt out of all SMS communications
• Reply HELP for assistance
• We do not send promotional or marketing SMS without your explicit consent

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With our service technicians to fulfill your plumbing service request
• With SMS service providers (such as Twilio) solely to deliver messages you have consented to receive
• When required by law or to protect our legal rights

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Your information is stored securely and access is limited to authorized personnel only.

Data Retention

We retain your personal information for as long as necessary to provide services to you and comply with our legal obligations. You may request deletion of your information at any time by contacting us.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by contacting us directly

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date.